Refund policy
Refund Policy
Return & Refund Policy
Return Eligibility
We only accept returns or refunds under the specific conditions listed in this policy.
Because our products are custom-made and personalized for each customer, we do not accept returns, exchanges, or refunds for:
- Change of mind
- Buyer’s remorse
- Personal preference
- Subjective opinions about appearance, texture, material, print style, color, or perceived value
- Claims that the product is “cheap,” “not worth the price,” or similar opinions that are not related to an objective manufacturing defect
By placing an order, customers confirm that they have reviewed the product photos, descriptions, previews, and specifications before completing their purchase.
Personalized & Custom Products
All personalized and custom-made products are created specifically for each customer. For this reason, they are considered final sale.
Custom products are non-refundable and non-returnable unless:
- The item arrives damaged
- The customer receives the wrong item
- There is a verified manufacturing defect
- The item is materially different from the approved design or product description
Please note that minor differences in color, print placement, texture, brightness, cropping, or craftsmanship may occur during production and are not considered defects.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.
To review your request, we may require:
- Clear photos of the product
- Photos of the packaging
- Photos of the shipping label
- A detailed explanation of the issue
In some cases, video evidence may also be requested.
We reserve the right to deny refund or replacement requests if sufficient evidence is not provided.
Return Authorization Required
Returns are not accepted without prior written approval from our support team.
Customers must contact us first at:
contact@cardscustompoke.com
Unauthorized returns may be refused, discarded, or returned without refund.
Condition of Returned Items
Approved returns must:
- Be unused and in original condition
- Include the original packaging
- Include all accessories, inserts, or included materials
- Be shipped with a trackable shipping service
Items that show signs of use, customer-caused damage, alteration, or missing parts may be denied.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Personalized or custom-made products
- Sale or discounted items
- Gift cards
- Digital or downloadable products
- Items damaged due to misuse, improper handling, or normal wear and tear
Return Shipping Costs
Customers are responsible for return shipping costs unless the issue was caused by our error.
Original shipping fees are non-refundable.
If a refund is approved, return shipping costs and any applicable processing or restocking fees may be deducted from the refund amount.
Inspection & Resolution
All returned items are inspected after they are received.
We reserve the right to:
- Approve or deny refund requests
- Offer a replacement instead of a refund
- Issue a partial refund when appropriate
Refunds are only processed after the returned item has been inspected and approved.
Chargebacks & Payment Disputes
Customers agree to contact us directly before opening a chargeback or payment dispute.
Opening a payment dispute without first contacting us may delay the resolution process.
We reserve the right to provide all relevant evidence to the payment provider, including:
- Product descriptions
- Product photos
- Order confirmations
- Tracking information
- Delivery confirmation
- Customer communication
- Submitted photos or proof
False claims or misuse of buyer protection systems may be reported to the payment processor.
Refund Processing Time
If a refund is approved, it will be issued to the original payment method within several business days.
Processing times may vary depending on the customer’s bank or payment provider.
Contact
For all return or refund inquiries, please contact:
contact@cardscustompoke.com